Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Reporting to the Chief Operating Officer, the SVP of Research will inherit a team of 30+ market research services professionals. This team is dedicated to the exceptional delivery of market research services to a diverse client base via Fuel Cycles proprietary Market Research Cloud technology. Fuel Cycle is a venture capital funded market research technology company. Fuel Cycle has grown exponentially over the past 3 years and has invested heavily in its platform. With 100+ customers subscribing to the platform and utilizing Fuel Cycles research services team we are the leader in the Online Communities market research technology sector. With Fuel Cycle, companies rapidly engage and interact with customers for real-time feedback and insights to make better business decisions, grow revenues, and retain customers. Overseeing the entire services organization responsibilities include hiring, developing and leading the research services function. This includes the revenue growth, operations and financials required to deem each client a success for Fuel Cycle and Fuel Cycle a success for each client. The ideal candidate is a passionate and inspirational leader, a strategic thinker, a coach as well as a player on the team. Headquartered in Santa Monica, CA, with a satellite office in NYC, we offer you friendly coworkers, snacks and coffee straight from our kitchens, office happy hours and fun company events. We provide excellent benefits such as health, vision, and dental. We also offer supplemental benefits such as AD&D, life insurance, pet insurance, 401k and much more. Responsibilities Primary responsibility will be to develop and lead a world-class Research Services team while fostering a collaborative environment that mirrors Fuel Cycles values and industry excellence to meet quarterly and yearly client retention, revenue growth, and gross margin targets Oversee the hiring, onboarding, training, work assignments, performance management, career development, coaching and mentoring of the research team Oversee and spearhead expansion of client relationships by identifying opportunities to support additional customer insights work in client organizations Oversee internal education and training programs to ensure team is setup for success, have a thorough understanding of Fuel Cycle policies and procedures, and are subject matter experts in their respective roles Effectively implement company processes to enhance the client experience by ensuring Research Services team is providing meaningful insights, contract compliance, meeting client expectations, anticipating client needs and providing strategic solutions Support research team by providing input on proposals, research design, and reporting Explore alternate research methods to meet client's needs and expectations Partner with other members of the executive team to define key metrics and objectives to measure team effectiveness, client health and satisfaction, client retention, revenue growth, and gross margin targets Spearhead internal meetings and communication to ensure team is aware of and in alignment with company objectives and goals Collaborate with other departments within the organization such as Sales, Marketing and Product to best support client prospects and existing clients, and ensure services and solutions are being developed, applied and executed in accordance with the companys goals Manage and oversee the departmental operating budget Qualifications 15+ years of progressive leadership experience within market research environment, managing and growing a $10M+ book of business Bachelors degree required, MBA is a plus Market research experience from supplier side, experience with online research communities is a plus Demonstrated ability to identify opportunities to expand share of wallet within a customer and successfully convert opportunities to revenue Experience with a wide range of research methodologies. Able to recommend and teach methodologies to team members, support product development, communications, user experience, and customer experience Strong leadership skills, able to effectively mentor, develop and lead a team Organizational, interpersonal, and communications skills and the ability to manage shifting priorities Proven ability to interact at and communicate to all levels of an organization Understanding of enterprise software customer lifecycle management processes is a plus, but not required Able to identify and measure both quantitative and qualitative signals of client satisfaction and team health Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Associated topics: business, cmo, community, demand, festival, government, major gift, market, regulatory, stewardship